Cookie Policy

This is the Cookie Policy for Pharmaplan, accessible from https://pharmaplan.ca/

1. What Are Cookies?

As is common practice with almost all professional websites, this site uses cookies, which are tiny files downloaded to your computer or mobile device, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or break certain elements of the site’s functionality.

2. How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site (especially for accessing accounts for pharmacists, pharmacy technicians, and pharmacies). It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

3. Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this website and many other websites that you visit. Disabling cookies will usually result in also disabling certain essential features and functionalities of our platform. Therefore, it is recommended that you do not disable cookies.

4. The Cookies We Set

• Account and Authentication Related Cookies If you create an account or use our matchmaking platform, we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out, however, in some cases, they may remain afterwards to remember your site preferences when logged out.

• Forms Related Cookies When you submit data through a form, such as those found on our contact pages, replacement request forms, or registration forms, cookies may be set to remember your user details for future correspondence.

• Site Preferences Cookies In order to provide you with a smooth experience on our platform, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences (such as language choice or shift displays), we need to set cookies so that this information can be called whenever you interact with a page.

5. Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties.

• This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and ways that we can improve your experience (for example, to evaluate how smoothly a replacement request can be posted). These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content and tools. For more information on Google Analytics cookies, see the official Google Analytics page.

   

• From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new options on our web application, these cookies may be used to ensure that you receive a consistent experience whilst ensuring we understand which optimizations our users appreciate the most.

   

6. Use of Information

The information we collect from you may be used to personalize your experience, improve our website and matchmaking platform, enhance customer service, and send communications related to your replacement requests or account management.

7. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your prior consent. This does not include web hosting partners and other parties who assist us in operating our platform, conducting our business (such as connecting pharmacies with replacement staff), or serving our users, so long as those parties agree to keep this information strictly confidential.

8. Data Storage and Security

Your personal information is stored on secure servers and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

9. User Rights

In accordance with applicable laws, including PIPEDA in Canada and Quebec’s privacy legislation, you have the following rights:

• You may submit a request to access the data we process about you;

• You may object to the processing of certain data or withdraw your consent;

• You may request the rectification or deletion of data if it is incorrect or no longer relevant;

• You have the right to challenge non-compliance with the legislation with our organization and, if the issue is not resolved, with the Office of the Privacy Commissioner of Canada or the CAI in Quebec.

More Information

Hopefully, this has clarified things for you. If you are looking for more information or wish to exercise your rights, you can contact our Data Privacy Officer:

• Data Privacy Officer Name: Michel Kassar

• Address: 5855, boul. Gouin Ouest, bureau 203, Montréal (QC) H4J 1E5

• Phone: 514-331-5200

• Email: mkassar@pharmaplan.ca

• Business Hours: Monday to Friday: 9:00 AM – 5:00 PM | Saturday and Sunday: Closed